Quality and compliance
We aim to deliver quality in every aspect of our service, from day-to-day project management and survey design, through to fieldwork, analysis, insights and recommendations
We are proud to be members of the pharmaceutical market research governing bodies and the main market research associations listed and follow their guidance on all matters relating to market research codes of conduct, data protection and adverse event reporting.
Rigorous training in research excellence
All our researchers, from graduates to senior managers, participate in a comprehensive, ongoing training and development programme. We run fortnightly lunch-and-learn sessions where employees share their experiences and teach others about new techniques and approaches in market research. Our Qualitative and Quantitative Centres of Excellence, run by senior Directors with expertise in their field, share best practice and nurture innovation.
We take compliance extremely seriously and we have a great confidence in the robustness of our compliance procedures:
- Globally all our offices are BHBIA members and all our staff are BHBIA compliant in Adverse Events and Ethical and Legal Requirements (and EphMRA compliant in Europe)
- Our Compliance Officer continually improves and develops existing procedures, ensuring that all researchers’ training is complete and up-to-date
- All our freelancers globally are trained in AE to a BHBIA standard
- We abide rigorously by client specific requirements
- All our global fieldwork agency partners comply with applicable regulations and self-regulatory codes of practice in the countries in which they operate
- We comply with the professional code of conduct and strict operating standards of a range of widely renowned professional organisations such the Market Research Society, BHBIA, EphMRA and ESOMAR
- All our staff are trained in and updated on our internal policies (anti-bribery and corruption)
Our Staff Handbook provides employees with our expectations and standards relating to business practice and professional ethics. We aim to uphold the highest standards and expect our employees to do the same.
At the end of every project, we invite clients to tell us about their experience via our short, online feedback survey. Results are distributed internally every six months and we use the findings to highlight any areas for improvement. A summary of the findings appears here on our website.
- Our latest awardsRichard Head elected Associate Member to the EphMRA Board
We are pleased to announce that Director Richard Head has been re-elected to the EphMRA Executive Board 2015 following a vote by other Associate Members.read more »Research Partnership nominated for BHBIA BOBI Award
Research Partnership has been nominated for the 2013-14 BOBI Award ‘Agency I would most like to work with’ for the second year running.read more »
- Our latest newsDirector Richard Head is joint winner of the 2017 EphMRA President's Award
We are delighted to announce that Research Partnership’s Richard Head is joint winner of the 2017 EphMRA President's Award for his contribution to pharmaceutical market research.read more »Forever Angels founder is awarded an MBE
We are delighted to announce that Forever Angels founder Amy Hathaway has been awarded an MBE in this year’s Queen’s Birthday Honours list for providing interim and community care to abandoned and vulnerable infants overseas. Research Partnership has been a corporate donor of Forever Angels since 2008 and has been very proud to support this incredible charity, which has transformed the lives of many babies…read more »