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Quality and compliance

We aim to deliver quality in every aspect of our service, from day-to-day project management and survey design, through to fieldwork, analysis, insights and recommendations

We are proud to be members of the pharmaceutical market research governing bodies and the main market research associations listed and follow their guidance on all matters relating to market research codes of conduct, data protection and adverse event reporting.  

BHBIA   Ephmra    ESOMAR   

   Intellus Worldwide  MRS  MRS Singapore


Rigorous training in research excellence

All our researchers, from graduates to senior managers, participate in a comprehensive, ongoing training and development programme. We run fortnightly lunch-and-learn sessions where employees share their experiences and teach others about new techniques and approaches in market research. Our Qualitative and Quantitative Centres of Excellence, run by senior Directors with expertise in their field, share best practice and nurture innovation.   

We take compliance extremely seriously and we have a great confidence in the robustness of our compliance procedures:

  • Globally all our offices are BHBIA members and all our staff are BHBIA compliant in Adverse Events and Ethical and Legal Requirements (and EphMRA compliant in Europe)
  • Our Compliance Officer continually improves and develops existing procedures, ensuring that all researchers’ training is complete and up-to-date
  • All our freelancers globally are trained in AE to a BHBIA standard
  • We abide rigorously by client specific requirements
  • All our global fieldwork agency partners comply with applicable regulations and self-regulatory codes of practice in the countries in which they operate
  • We comply with the professional code of conduct and strict operating standards of a range of widely renowned professional organisations such the Market Research Society, BHBIA, EphMRA and ESOMAR
  • All our staff are trained in and updated on our internal policies (anti-bribery and corruption)

Professional standards
Our Staff Handbook provides employees with our expectations and standards relating to business practice and professional ethics. We aim to uphold the highest standards and expect our employees to do the same.

Customer feedback
At the end of every project, we invite clients to tell us about their experience via our short, online feedback survey. Results are distributed internally every six months and we use the findings to highlight any areas for improvement. A summary of the findings appears here on our website.

Client satisfaction »

  • Our latest awards
    Richard Head presented with MR Excellence award at EphMRA Conference

    We were delighted to exhibit, sponsor and present three papers at the EphMRA conference where Director Richard Head was presented with the runner-up award for ‘Business Impact through Innovation’.

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    Research Partnership and Janssen awarded runner-up in the EphMRA MR Excellence Awards

    We are delighted to announce that an entry submitted by Janssen and Research Partnership for the 2019 EphMRA MR Excellence Awards has been awarded runner-up in the ‘Business Impact through Innovation’ category.

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    Janssen & Research Partnership win prestigious BHBIA Best Business Impact award

    We are delighted to announce that Janssen and Research Partnership have won the BOBI (Best of Business Intelligence) Award in the Best Business Impact category at the BHBIA annual conference in London for our collaborative market research and consultancy work. The ‘Best Business Impact’ category, sponsored by Branding Science, is awarded for insights which have significantly increased a client's understanding of one or more of their…

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  • Our latest news
    Research Partnership welcomes new Graduates in our San Francisco office

    We are delighted to announce that our San Francisco office has welcomed two new Graduates, Neah Gardiner and Alex Vergara. Neah recently graduated from the University of Washington where she studied Medical Anthropology and Global Health. During her time at University, she also had the opportunity to complete an internship based in a hospital in rural India and volunteered with an organization that ensures medical…

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    Research Partnership welcomes 12 new graduates for 2020

    We are delighted to announce a new intake of 9 Research Analysts and 3 Fieldwork Project Coordinators into our annual market research graduate programme. The 12 Graduates will be based in the UK, split across our EU, US and EM team, and also our syndicated service, Living with. Our talented graduates come from a number of top universities having all excelled in their academic studies…

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    Consumer health specialist joins Research Partnership

    Jennifer Stewart has joined the US offices in Philadelphia as a Director. Jennifer is a seasoned market research professional with extensive experience in both custom research and marketing consultation. She has 20+ years’ experience on the supplier side with a primary focus on Consumer Healthcare and CPG. Though adept at qualitative research, Jennifer has particular expertise and interest in quantitative research and analysis. Previously Jennifer…

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