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Quality and compliance

We aim to deliver quality in every aspect of our service, from day-to-day project management and survey design, through to fieldwork, analysis, insights and recommendations

We are proud to be members of the pharmaceutical market research governing bodies and the main market research associations listed and follow their guidance on all matters relating to market research codes of conduct, data protection and adverse event reporting.  

BHBIA   Ephmra    ESOMAR   

   Intellus Worldwide  MRS  MRS Singapore


Rigorous training in research excellence

All our researchers, from graduates to senior managers, participate in a comprehensive, ongoing training and development programme. We run fortnightly lunch-and-learn sessions where employees share their experiences and teach others about new techniques and approaches in market research. Our Qualitative and Quantitative Centres of Excellence, run by senior Directors with expertise in their field, share best practice and nurture innovation.   

We take compliance extremely seriously and we have a great confidence in the robustness of our compliance procedures:

  • Globally all our offices are BHBIA members and all our staff are BHBIA compliant in Adverse Events and Ethical and Legal Requirements (and EphMRA compliant in Europe)
  • Our Compliance Officer continually improves and develops existing procedures, ensuring that all researchers’ training is complete and up-to-date
  • All our freelancers globally are trained in AE to a BHBIA standard
  • We abide rigorously by client specific requirements
  • All our global fieldwork agency partners comply with applicable regulations and self-regulatory codes of practice in the countries in which they operate
  • We comply with the professional code of conduct and strict operating standards of a range of widely renowned professional organisations such the Market Research Society, BHBIA, EphMRA and ESOMAR
  • All our staff are trained in and updated on our internal policies (anti-bribery and corruption)

Professional standards
Our Staff Handbook provides employees with our expectations and standards relating to business practice and professional ethics. We aim to uphold the highest standards and expect our employees to do the same.

Customer feedback
At the end of every project, we invite clients to tell us about their experience via our short, online feedback survey. Results are distributed internally every six months and we use the findings to highlight any areas for improvement. A summary of the findings appears here on our website.

Client satisfaction »

  • Our latest awards
    Richard Head presented with MR Excellence award at EphMRA Conference

    We were delighted to exhibit, sponsor and present three papers at the EphMRA conference where Director Richard Head was presented with the runner-up award for ‘Business Impact through Innovation’.

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    Research Partnership and Janssen awarded runner-up in the EphMRA MR Excellence Awards

    We are delighted to announce that an entry submitted by Janssen and Research Partnership for the 2019 EphMRA MR Excellence Awards has been awarded runner-up in the ‘Business Impact through Innovation’ category.

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    Janssen & Research Partnership win prestigious BHBIA Best Business Impact award

    We are delighted to announce that Janssen and Research Partnership have won the BOBI (Best of Business Intelligence) Award in the Best Business Impact category at the BHBIA annual conference in London for our collaborative market research and consultancy work. The ‘Best Business Impact’ category, sponsored by Branding Science, is awarded for insights which have significantly increased a client's understanding of one or more of their…

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  • Our latest news
    Research Partnership welcomes Jeanne Penn

    We are delighted to announce that Jeanne Penn has joined the Singapore office as a Senior Research Executive.

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    Therapy Watch launches a new Migraine tracker

    This multi country study will report on patients with Migraine prophylaxis. The new class of CGRP inhibitors (Aimovig, Ajovy, and Emgality) look set to shake up the migraine prophylaxis market, a market which has seen little innovation in the last decade and in which there still remains considerable unmet patient need. Although numerous existing treatments exist, options remain limited and medication to treat acute pain…

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    Chicago Intellus Regional Event round up 2019

    On 11th September, Director, Phil Rosenberg and about 60 other delegates attended the first Intellus regional event hosted in the beautiful Chicago Botanical Gardens. The theme of the conference was ‘expanding viewpoints’ and Phil identified a number of broad themes running through this year’s event. “AI was a hot topic, especially looking at humanizing experiences with UX-focused AI. Agile was also a key theme, and…

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