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Quality and compliance

We aim to deliver quality in every aspect of our service, from day-to-day project management and survey design, through to fieldwork, analysis, insights and recommendations

We are proud to be members of the pharmaceutical market research governing bodies and the main market research associations listed and follow their guidance on all matters relating to market research codes of conduct, data protection and adverse event reporting.  

BHBIA   Ephmra    ESOMAR   

   Intellus Worldwide  MRS  MRS Singapore

 


Rigorous training in research excellence
All our researchers, from graduates to senior managers, participate in a comprehensive, ongoing training and development programme. We run fortnightly lunch-and-learn sessions where employees share their experiences and teach others about new techniques and approaches in market research. Our Qualitative and Quantitative Centres of Excellence, run by senior Directors with expertise in their field, share best practice and nurture innovation.   

Compliance
We take compliance extremely seriously and we have a great confidence in the robustness of our compliance procedures:

  • Globally all our offices are BHBIA members and all our staff are BHBIA compliant in Adverse Events and Ethical and Legal Requirements (and EphMRA compliant in Europe)
  • Our Compliance Officer continually improves and develops existing procedures, ensuring that all researchers’ training is complete and up-to-date
  • All our freelancers globally are trained in AE to a BHBIA standard
  • We abide rigorously by client specific requirements
  • All our global fieldwork agency partners comply with applicable regulations and self-regulatory codes of practice in the countries in which they operate
  • We comply with the professional code of conduct and strict operating standards of a range of widely renowned professional organisations such the Market Research Society, BHBIA, EphMRA and ESOMAR
  • All our staff are trained in and updated on our internal policies (anti-bribery and corruption)


Professional standards
Our Staff Handbook provides employees with our expectations and standards relating to business practice and professional ethics. We aim to uphold the highest standards and expect our employees to do the same.

Customer feedback
At the end of every project, we invite clients to tell us about their experience via our short, online feedback survey. Results are distributed internally every six months and we use the findings to highlight any areas for improvement. A summary of the findings appears here on our website.
 

Client satisfaction »