Client satisfaction & reviews

We maintain high standards by continually monitoring and requesting feedback

We are fortunate to enjoy a high level of satisfaction and repeat business from our clients.

At the end of every project, we ask you to complete a short online questionnaire. We use the findings to evaluate our performance and make improvements when necessary.  Key results are published annually here, as well as any other reviews we receive from clients.

Project feedback survey infographic July 2020-01

Testimonials

"I would like to say huge thanks for the fantastic work you’ve done. The teams are truly impressed about the power of this methodology."
Worldwide Medical Director

"This was a really unique and insightful piece of research. Thanks to our partners at RP. Amazing job!" 
Market Research

"Kudos to all of you and your strong partnership!"
Head of Worldwide Market Research

"This team was phenomenal. They were agile and adapted to our business needs and the changing environment. This has been a very productive, collaborative working relationship. I would welcome the opportunity to work with Research Partnership, and specifically this project team, in the future."
Manager, Insights and Experience Strategy

"Your team have been so responsive and so quick with all the turnarounds and changes. I want to thank you for your efficient, gracious customer service, as well as the level of detail and accountability you have demonstrated on this project. No doubt it comes with loads of experience, which you obviously have had and for which I am grateful."
Medical Head

“Thank you again for your diligence and support during these unprecedented times of urgent and ever moving deadlines. This is business critical for us and the work you are doing is being used to enable us to feel confident with the data we are providing. Many thanks to the team for completing the fieldwork significantly faster than normal to get us to this stage. There has been a lot of effort behind the scenes, late nights and working through weekends to accelerate this project. It is much appreciated.”
Business Insights Director 

“Research Partnership is one of the best agencies working in China & Emerging Markets. The project team was simply brilliant and very responsive to all client needs. They helped me to manage almost 15 countries and did an extremely wonderful job. Additionally, a fantastic support and co-ordination of the Scientific Publication we are aiming for. Simply the best!”
Head of Customer Insights 

“From the patience you showed as we were trying to figure out the main objectives for the research, to the flexibility and agility demonstrated until we finally settled on a methodology and the expertise provided in helping us optimise the guide and execute the research, this was the true definition of a research partnership.  This is an extremely critical time in the product development cycle and because of the great execution of this project the team is feeling very confident that the decisions we make from the results of the research will keep us moving on the path to success.  In addition, the ability of your team to share the results in a compelling and easy-to-digest format was truly the icing on the cake."
Senior Manager, Marketing Research

“Thank you all so much at Research Partnership once again for helping us to turn this project around so quickly but maintaining our compliance and producing a professional piece of work that we are proud to deliver to our regulator.”
Strategic Insights Manager

"Thank you for being such a great thought partner! You truly care about the business and also understand the importance of this project to the business. You are not just managing yet another project on your plate—for that, I am grateful. Thank you!"
Director, Marketing

“Thanks for doing a fantastic job on the series of market research projects! These projects have been tremendously helpful in guiding the Global/US/EU teams develop their respective strategic and launch plans. We truly appreciate all your hard work/efforts and thought partnership.”
Associate Director

“This is the first time I’ve received a market research report and haven’t had to change slides. The time put into thoughtful synthesis in a difficult subject is so obvious and I am delighted! I just forwarded the deck onto marketing it was superb analysis and every slide makes the data pop. Thank you so much for all the hard work. I have received very complimentary emails from my colleagues.”
Senior Market Research Manager

“I want to acknowledge the work the team has done on managing the tight timeline for this project. They have been able to keep the ship heading in the right direction, despite several course changes on our end. They have done an incredible job with this project."
Senior Associate Director 

"This research was likely first in the industry and first to include all marketing functions. You assured us that next steps will get us the competitive advantage we need to remain leaders in the marketplace.”
Senior Manager, Business Analysis & Insights

“As always, you have all done a great job (you never disappoint us!) I always appreciate your partnership and the level of insights your team brings to us. I think we took the great first step through positioning research and I do believe we will continue to bring great market insights to the team.”
Associate Director, Commercial Operations 

“It has been a pleasure working with you. The team have been really accountable with clear communication and good time management. Thank you again and I am looking forward to working with you in the future!"
Global Marketing Group Lead

“RP is one of the best vendors that I am currently working with. Outstanding organization, excellent expertise, great people and very responsive!”
Head of Customer Insight