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Client satisfaction & reviews

We maintain high standards by continually monitoring and requesting feedback

We are fortunate to enjoy a high level of satisfaction and repeat business from our clients.

At the end of every project, we ask you to complete a short online questionnaire. We use the findings to evaluate our performance and make improvements when necessary.  Key results are published annually here, as well as any other reviews we receive from clients.

RP00010_Project feedback survey-1


"Fantastic information in here and very well communicated. Congrats to all involved in completing it. Appreciate all the hard work! Great insights.”
Staff Scientist II in List Sciences Innovation

"Thank you for walking me through the data. The report and dashboard are very helpful. You have been flexible with timing throughout and the interviews were really informative. We look forward to working on the next wave with you."
Insights Manager

“I really like the way we are presenting the data, much more telling and insightful. Great progress. It was a super interesting session and very relevant - thanks a million for the invaluable insights."
Senior Director

“The report is really useful and impactful for our business. Thanks to Zoe (Callaghan) for delivering such a clear presentation. It was amazing. The team can’t thank you enough”
Customer and Market Insights Global Lead

“The questions we’re asking in this research aren’t easy. I fully appreciate you diving into our mindset on what we’re striving for, it’s clear that you understand our business and business needs very well.”
Director of Pt Engagement Marketing

"You delivered even more than we asked, I am really impressed with this work and the last piece of work we did. I know we are asking hard questions with this research and even with small samples you have provided very clear recommendations."
Senior Manager of Pt Engagement Marketing

"This is the kind of strategic partnership we need to deliver superior and actionable insights. Your constant can-do attitude, drive for enhancing the actionability of your analyses demonstrates a mindset that is 100% aligned to achieving our business goals.  It is particularly noteworthy that you and the RP team have been unafraid to challenge the status quo and embarked on this journey with us in optimizing our research investment in brand health trackers.  It is not often that we get to work with partners such as yourselves who show the willingness and open-mindedness to doing things differently. You guys lead this initiative of establishing a forward looking brand equity tool and went above and beyond my expectations by creating a user friendly simulator that brings tremendous value during the planning work sessions. Thank you for your continued partnership in delivering actionable insights to us."
Global Market Research

"I would like to thank you for the great work done for the positioning project. We achieved our objectives successfully and are excited to execute now in the countries. We really liked working with you on this and highly appreciate the professionalism and expertise running this important project. Thank you very much on behalf of the entire EM Specialty team.”
Specialty TA Lead, Emerging Markets

"Thank you so much for delivering a final report and final presentation. This project has many legs and all the data will be used to support so many new product approvals and answer many of the questions that we have been asked.  RP has always done a great job with providing concise headlines and recommendations – you really listened and understood our business needs. A great big THANK YOU for collaborating with us on this project – we are very happy and satisfied with the work output.  Congratulations for a job well done (again)!”
Director, Portfolio & Strategic Marketing