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Client satisfaction & reviews

We maintain high standards by continually monitoring and requesting feedback

We are fortunate to enjoy a high level of satisfaction and repeat business from our clients.

At the end of every project, we ask you to complete a short online questionnaire. We use the findings to evaluate our performance and make improvements when necessary.  Key results are published annually here, as well as any other reviews we receive from clients.

RP00010_Project feedback survey-1


"The team has been GREAT to work with! The reports were highly detailed and well thought through with some great insights. Everyone was friendly to work with and understanding of the project goals. I always felt like I had a good pulse on the project as the team does a great job of communicating and staying in touch with updates. The team was always very flexible and accommodating to our requests and feedback. We had several good discussions on the survey material to make sure we got it right and truly felt like we were in good hands. Overall, very happy with the data and analysis we have gotten back and the team was a pleasure to work with. I look forward to more projects together in the future. 😊 .”
Senior Analyst, Global Market Intelligence

"Thank you so much for being a thought partner with us every step of the way – I know the objectives of the study were two-fold, but I think we got a good balance on both topics and it gives us a lot to think about as we continue to refine the activation strategy and prioritise tactics for next year.”
Senior Manager

"This work was really well thought through and executed by the team. Thank you RP team, really appreciate all of the work that went into this!”
Director, Business Analytics & Insights

"I would like to praise some good work that your team did for one of my projects. After a long time I reviewed the report and I once more figured out that the report they developed was and remains a piece of incredible work. It is well structured, incredibly well laid out, and easy to understand if I haven’t been part of the research. I haven’t seen reports like that in my 15 year career in primary market research. I would love to have your team in some of our future projects!”
Global Lead Market Intelligence

"There was a lot to unpack in the study and I think even a year from now we will be finding some insights and using the feedback to steer initiatives and campaigns. The feedback from the teams that have seen the data have been extremely positive so far and invigorated the team to tackle some of the challenges that were outlined and we are digging further into some initiatives that can combat some of the pushback. Thank you again for the great work!”

"Thank you! Really appreciate your team’s partnership. I tell everyone it is the best of any agency partner we work with!”
Global Franchise Head

“Thanks for the awesome partnership and walking the team through the results in detail. The research was well conducted, and results were well synthesized which was evident from the team’s tone on how helpful they will be in further enhancing the website design and ease of use. Thanks for all the hard work and quick turnaround of the study.”
Senior Manager

"This is definitely insightful and comprehensive market research, which is indeed valuable for us to sharpen our strategy."
Senior Product Manager, China

“The team at RP was excellent during our recent persona market research. They were collaborative, responsive and very knowledgeable. This project had a very challenging recruit and it was well executed. The moderating was top notch. The report out was efficient, clear and insightful. Kudos to the team!”
Value Proposition Insights Leader

“It has been a pleasure working with you. The team have been really accountable with clear communication and good time management. Thank you again and I am looking forward to working with you in the future!"
Global Marketing Group Lead