Innovation Center of Expertise.

Fostering a culture of creative thinking.

What we do.

Within our Innovation Center of Expertise, we help our research and operational teams to:
• Gather better data
• Generate deeper insights
• Socialize insights across our client’s global organization.

We investigate, test, and evaluate new technologies, techniques and frameworks so that teams have the tools to deliver solutions that best answer your business question. This includes evaluating new AI technologies (such as facial and voice analysis, chatbots and avatars, synthetic respondents, automation and summarisation tools) to optimize their use in market research and insight delivery.

We foster a creative company culture. Teams are empowered to apply innovative thinking to every aspect of service, from research design to delivering insights and recommendations.

Our expertise.

We spot new trends in the market and adapt appropriate tools and technologies to suit the complex nature of healthcare market research. We collaborate with other Centers of Expertise and subject matter experts to maximise the value of these tools and technologies – from our Data and AI teams, Qualitative Research COE including ethnography, therapy and subject matter experts to field teams, operations, analytics and creative design, to solve client challenges.

Award-winning methods.

Our proprietary methodologies were born out of a culture of innovation, as demonstrated by our awards.

Our lead.

Richard Head

Senior Director

About Richard.

Richard leads the Innovation COE, exploring and implementing new innovative approaches in our market research. He pioneered the use of facial analysis as a tool to generate deeper emotional response to visual stimuli in healthcare projects and has consistently deployed innovative approaches in qual and quant studies, speaking on innovation topics at major industry conferences such as EPHMRA.

Find out more.

To find out more about our expertise, please contact us.

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